![]() ![]() If you are using the Facebook app, please make sure it is up to date. If your Facebook password or security permissions have changed recently, the game might need to clear outdated data in order to re-establish a connection with Facebook. My login method is Facebook and I cannot connect to the game. Please categorize the request as “Technical” and include the BBB ID of your account if you have recorded it. If you are playing via anonymous/guest login, please scroll to the bottom of this page and complete a support request using the form. If this is not the login method of your existing account, simply tap Log Out from the Options Menu, tap Change User, and then log in via the correct method. When you launch the app, you will be automatically logged in via the anonymous/guest method. For accounts using Facebook, Game Center and email login, you can safely uninstall the game and your account will remain on our servers. Deleting and reinstalling the app should resolve these issues. It’s possible that your device might be holding onto some bad data. When I open the app, it immediately crashes and the device returns to the home screen. The game requires an active Internet connection at all times because your account information is stored online on our servers. When I try to log in, I get a message that reads “Authorization Failed” or “Connection Issues.My login method is Game Center and I cannot connect to the game.My login method is email and I cannot connect to the game. ![]() My login method is Facebook and I cannot connect to the game.When I open the app, it immediately crashes and the device returns to the home screen.Can I play My Singing Monsters offline?.Force quitting the app should rectify the situation and will not affect your account’s progress in any way.Ĭlick here to learn how to perform a force quit on your device. If your connection to the Internet is dropped, the app on your device will hold onto that bad data. When you open an app and then minimize it, it stays running in the background with a memory of what you just did. Having some trouble loading My Singing Monsters? Stuck on the loading screen? Receiving an error message or an authentication issue? These frequently asked questions will cover any error messages or connection issues that might be experienced when launching the game.įorce quitting the My Singing Monsters app is the best way to resolve any temporary issues and clear bad data.
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